 |
Books featuring tow trucks
sold Here! |
Management Tips From Mark
Leadership Tips
TIP #1:Fix the problem, not the blame. It is far more productive, and less expensive, to figure out what to do to fix a problem that has come up than it is to waste time trying to decide who's fault it was.
Mark Schroeder will be updating these tips on a weekly basis. For pamphlets on management success from great skilled leaders of our time and of the past, give Mark a shout by email at: mark@assuredtowing.com
|
Advice from William!
How to choose a Great Towing Company!
1. Search the web and/or phone book for different towing companies specializing in your specific need.
2. Ask them to send information to you or send someone by to explain their services.
3. Ask them about their insurance coverage; do not go with any company with less than $1,000,000 of insurance coverage.
4. Make a check list:
A. Are they damage free, if so, what kind of equipment do they have to back this claim up?
B. Do they have professional, trained drivers who are specialized in the area of expertise you are seeking, not just hiring drivers off the street creating an inexperienced, unprofessional atmosphere?
C. Do they provide every service you are seeking and do they have partnerships with other companies to provide you with additional services when needed?
D. How is there customer service? Do they train regularly their dispatch and receptionist as well drivers on customer service etiquette?
E. Do they know the latest laws and ordinances? (Do not trust anyone if they tell you they WROTE THE LAWS or any other false claims, lawmakers write laws, not individuals).
F. How quick is their response time? Will they get to you in an acceptable time or will you need to drag out the sleeping bag and tent until they get there?
G. Do they tow at 100%? Do not go with any company that will tow at 100%, this is taking advantage of your residence and guests and will eventually hurt your numbers in occupancy!
5. After gathering all of the information above, narrow it down to the company(s) who have your best interest in mind and call for an interview, get a fill for the person and the company.
You are now on your way to a great partnership with a great towing company, whomever that might be.
GOOD LUCK!
If you have any questions for William, email HERE and he will respond as soon as possible! |
Assured Towing drivers are the best tow truck drivers in Texas and Austin , TX . Assured Towing drivers are the finest wrecker drivers in Texas and Austin , TX . |
|
 |
Jenny Lyles
|
| Jenny is our Administration Office Manager. She has been with Assured Towing, Inc. since February of 2001. She has two beautiful daughters, Whitney and Danielle. Jenny is also involved heavily with all of Assured Towing, Inc's charity and sponsorships throughout the year. Her duties include supervising the work of dispatcher and secretarial staff , short bookkeeping, office supply ordering, maintain customer and vendor files on AssureLink system, compute weekly report for president by end of day Monday, Payroll & Payroll Taxes, keeping personnel records, organizing the recruitment of new staff, dealing with complex queries and complaints on the telephone, by e-mail and in person. |
Doc Linder
|
| Doc is our Maintenance Supervisor. He has been with Assured Towing, Inc. since October of 1998. Doc is involved in just about anything that Assured Towing, Inc. is linked to officially and un-officially. He is always there to give that much needed hand whenever possible. He is part of the original company when it all started long ago. He is indeed part of the backbone of Assured Towing, Inc. His duties include supervising all maintenance of all company vehicles and trucks, including Tow Trucks, keeping records of all maintenance done on all vehicles, logging information with state documents and required reports and inspection, making sure that all safety equipment is on all trucks, making sure that any type of safety equipment that is not on truck is ordered if not in stock and "red tagging" truck so that does not leave the yard without the proper equipment, inventing new innovative style equipment to ensure a safe and damage free removal of a vehicle while the truck is out performing its duties. |
Mark Schroeder
|
| Mark is our Chief Operations Manager in Austin
. He has been with Assured Towing, Inc. since April of 2001. Mark has a wife, Samantha, and a precious daughter, Sandy. He is also involved in coordinating efforts between our many vendors,and "Assured Partners Program" companies, and our valued clients. He makes sure that everything goes according to plan so that our clients do not have to worry about it. His duties include coordinating the needs of our clients and making sure that everything that they need from Assured Towing, Inc. is provided in a timely manner, dealing with problems arising from unhappy residents and tenants of our clients so they do not have to deal with it, setting up new accounts and properly maintaining the care of our existing clients, managing support staff as well as providing and training the ultimate customer service staff and support staff. |
William Perry Flippen
|
| William is our Sales Coordination Manager. He has been with Assured Towing since June of 2005. He is heavily involved in Assured Towing, Inc's marketing strategies and future projects for the company. He has a long background in customer service and lower and upper management. William has established himself solidly in the towing industry and turned alot of heads his way as he has become a solid leader in his field for Assured Towing, Inc and the towing industry. His duties include coordinating the needs of our clients and making sure that everything that they need from Assured Towing, Inc. is provided in a timely manner, dealing with problems arising from unhappy residents and tenants of our clients so they do not have to deal with it, setting up new accounts and properly maintaining the care of our existing clients, managing sales staff as well as providing and training the ultimate customer sales personnel. |
Bill Hutson
|
| Bill is our Senior Property Supervisor as well as our Visual Security Supervisor. He has been with Assured Towing, Inc. since November of 2003. Bill is also involved with our Central Projects and devotes most of his free time to it. He has been involved in the towing industry for over 12 years and has established himself as a leader of his field in Visual Security operations. His vast knowledge of the towing industry is a huge contribution to the everyday operations at Assured Towing, Inc. His duties include supervising and managing all Visual Security personnel and their support staff, property supervision of detailed properties that require special needs and attention, dealing with problems arising from unhappy residents and tenants of those clients so they do not have to deal with it as well as continuing our dedication to the ultimate customer support experience. |
April Lucio
|
| April is our Dispatcher and Accountant Manager. She has been with Assured Towing, Inc. since February of 2003. She has one handsome son. April is also involved heavily with all of Assured Towing, Inc's Auto Auctions. Her duties include supervising the work of dispatcher and accounting staff , bookkeeping, office supply ordering, maintain customer and vendor files on AssureLink system, compute weekly report for president, Payroll & Payroll Taxes, deposits and fuel allowances.. |
|
|
|
|
|
|
|
